Privacy policy

Privacy Policy

Coltivare

Last updated: 18 January 2026

1. Introduction

Coltivare (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

  • Name
  • Billing and delivery address
  • Email address and phone number
  • Order and purchase history
  • Payment details (processed securely by third-party providers)
  • Device, browser, and IP address information

3. How We Use Your Information

Your personal information is used to:

  • Process and fulfil orders
  • Arrange delivery or collection
  • Communicate with you about your order
  • Provide customer support
  • Improve our website, products, and services
  • Meet legal and regulatory obligations

4. Payments & Third-Party Services

Payments made on our website are processed securely through trusted third-party providers, including:

  • Shopify Payments (including Shop Pay)
  • PayPal
  • Afterpay
  • Zip

We do not store or have access to your full payment card details. These providers manage payment information in accordance with their own privacy policies.

5. Sharing of Information

We may share your personal information only where necessary to operate our business, including with:

  • Payment processors
  • Delivery and logistics partners
  • IT, analytics, and website service providers (such as Shopify)

We do not sell or rent your personal information to third parties.

6. Cookies & Analytics

Our website uses cookies and similar technologies to ensure proper functionality, analyse traffic, and improve user experience. You may disable cookies via your browser settings, however some features of the website may not function correctly.

7. Marketing Communications

If you opt in to receive marketing communications, you may unsubscribe at any time using the link provided in our emails or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.

9. Access & Correction

You may request access to or correction of your personal information by contacting us using the details below.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Coltivare
Camberwell Shopping Centre
Camberwell Place, Shop G02/793 Burke Rd
Camberwell VIC 3124, Australia
Email: support@coltivare.com.au
Phone: (03) 9882 9388