Shipping Policy

Coltivare

Last updated: [Add date]

1. Delivery Areas

Coltivare offers delivery within selected Melbourne postcodes and interstate delivery across Australia via our courier partners.

2. Same-Day Local Delivery (Melbourne)

We provide same-day delivery to selected Melbourne postcodes, subject to order cut-off times and daily capacity.

• Same-day delivery availability is shown at checkout based on your postcode
• Orders must be placed before the daily cut-off time to qualify
• Delivery times are estimates and may vary due to traffic or operational factors

If same-day delivery is not available for your area or order, alternative delivery options will be shown at checkout.

3. Interstate Delivery

For orders outside our local delivery zones, we ship via trusted third-party courier partners.

• Delivery timeframes vary depending on destination and courier service
• Estimated delivery times are provided as a guide only
• Once the order is handed over to the courier, delivery is outside our direct control

4. Shipping Fees

Delivery fees are calculated at checkout based on:

• Delivery location
• Order size and weight
• Selected delivery method

Any applicable delivery charges will be clearly displayed before payment is completed.

5. Perishable & Fragile Items

Some products, including fresh produce, dairy, frozen items, and other perishable or fragile goods, require careful handling.

• Customers must ensure someone is available to receive deliveries containing perishable items
• Coltivare is not responsible for spoilage or damage resulting from unattended deliveries
• For interstate deliveries, fragile items are shipped at the customer’s risk

6. Delivery Responsibility

Responsibility for the order transfers to the customer once delivery is completed to the nominated address.

Please ensure:

• The delivery address provided is correct and complete
• Clear access is available for delivery

7. Failed or Delayed Deliveries

If delivery cannot be completed due to incorrect address details, absence of the recipient, or access issues, additional delivery charges may apply.

Coltivare is not liable for delays caused by circumstances beyond our control, including but not limited to traffic, weather, courier delays, or operational disruptions.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with clear photos of the affected items and packaging.

Assessment and resolution will be handled in line with our Refund & Return Policy.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be published on this page and apply to future orders.

10. Contact Us

If you have any questions about delivery or shipping, please contact us using the details provided on our website.